About Us

RETURN POLICY • SHIPPING • TERMS OF USE

RETURN POLICY

We want you to be completely satisfied with your purchase. If you wish to return your purchase, you may do so within 7 days upon receipt of your purchase for a full refund, exchange or merchandise credit. Items returned after 7 days but not longer than 20 days may receive an exchange or merchandise credit. We will not accept any returns 20 days following receipt of purchase. Returned items can be exchanged for other merchandise, different sizes or a store credit against future purchases. Returned items must be undamaged, unaltered, unworn and must include original tags and original packaging. You will be responsible for return shipping. Please mail your return to:

Edwige Pierre
Attn: Return Department
41 Elmwood
Union, New Jersey 07083
USA
Order#________

Please allow 10 to 12 business days for us to receive and process your return. You will receive an e-mail notification upon the completion of the return processing.

Once the item(s) is returned, we will send a confirmation email. For refunds will be made via PayPal or to the credit card used for purchase. For questions please contact shopep@edwigepierredesigns.com. For merchandise credit's you will receive a separate email issuing the credit. Edwige Pierre Online support will keep record of your merchandise credit. Whenever you are ready to use your credit, simply send an email to shopep@edwigepierredesigns.com stating what items you would like and the order will be processed from there.

SHIPPING

Once you place your order you will receive an email confirmation with the tracking number. Any shipping delays will be communicated to you. Orders will not be shipped out on weekends (Saturdays/Sundays) or US holidays.

Domestic Shipping:

For domestic orders please allow 4-7 days for shipping and handling. In stock items will ship within 48 hours of ordering Orders will be shipped via insured Priority or Express Mail.

Express Mail

Delivers next day to most locations.

International Shipping:

Your order confirmation will include your total calculated in US dollars and will not be inclusive of duties and taxes from the US to your selected international destination. If applicable, those duties will be assessed upon delivery and must be paid by the order recipient. Depending on the location orders will arrive in 8-12 business days. International shipping is via insured Priority or Express Mail. The shipping rates are fixed, regardless of matter how much or how little you order.

Canada

Global Priority Mail: (4-10 business days)
Global Express Mail: (3-5 business days)

Europe
Includes:

Global Priority Mail: (4-10 business days)
Global Express Mail: (3-5 business days)

Asia
Includes:

Global Priority Mail: (4-10 business days)
Global Express Mail: (3-5 business days)

Additional International Shipping Points

• Shipment is not available outside of the stated regions and countries at this time.
• Goods shipped outside of the USA will be declared as "Merchandise" and at their full retail value.
• The customer is responsible for any import taxes or fees associated with the delivery.
• Delivery times are approximate. Many goods are evaluated by local customs officials � and this can delay its delivery to you. This is typical during very busy or holiday periods. If this happens, there's typically nothing that we can do to expedite your delivery.
• If the shipment is returned to us due to non-delivery, the customer is responsible for paying the costs of re-sending the item.

Saturday/Sunday Delivery: We do not offer Saturday/Sunday delivery at this time

PayPal ® FAQ

How does PayPal work?

PayPal is used to securely send payments over the Internet. You can choose to pay from your PayPal� account balance, a credit card, debit card or bank account. To make a PayPal� purchase, select PayPal� during checkout on the www.edwigepierredesigns.com Web site and choose your method of payment. Your funds are transferred immediately and securely

PayPal is highly secure and committed to protecting the privacy of its users. Its industry-leading fraud prevention team is constantly developing state-of-the-art technology to keep your money and information safe. When you use PayPal� to send money, recipients never see your bank account or credit card numbers.

How Do I Contact PayPal� Customer Service?

For the fastest response, you may access the user-friendly Help Center. Developed by the PayPal� Customer Service team, this Help Center contains a comprehensive information database. Simply type a question into the search box to receive a complete answer.

If you do not find the information you need in the Help Center, PayPal� Customer Service representatives are available to assist you.

Send an e-mail for a prompt response or contact PayPal� directly by phone: Customer Service: 1-402-935-2050 (a U.S. telephone number) 4:00 AM, PDT, to 10:00 PM, PDT, Monday through Friday 6:00 AM, PDT, to 8:00 PM, PDT, Saturday and Sunday.

ECTRA

Can I have something sent as a gift?

You can send items as a gift; you will need to add the recipient's confirmed address through PayPal

How long does a merchandise credit last?

A merchandise credit is valid for 6 months from the time the returned items are received by Edwige Pierre. We also keep a record of the credit.

If an item is sold out, will it be replenished?

We do not generally offer large quantities. Some orders may be restocked, if so the item page will indicate "backordered." Please notify us if you have a special request.

TERMS OF USE

Thank you for visiting edwigepierredesigns.com. We have prepared the information below to ensure that your experience on our website is one you'll want to repeat again and again. EdwigePierre, provides this site as a service to its customers. Please review the following basic rules that govern your use of our site. Please note that your use of our site constitutes your agreement to follow and be bound by these terms. If you do not agree to these terms, please do not use this site. Although you may "bookmark" a particular portion of Edwige Pierre .com and thereby bypass this agreement, your use of this site still binds you to the terms. Since EdwigePierre may revise this agreement at any time, you should visit this page periodically to review the terms of your use. Should you have any questions concerning any of our policies, please contact us.

Legal Information

This website is expressly owned and operated by Edwige Pierre. The mailing address for Edwige Pierre, is____________________. Unless otherwise noted, all design and content featured on Edwigepierredesigns.com-including navigational buttons and images, artwork, graphics, photography, text, and the like-are copyrights, trademarks, trade dress, and/or intellectual property that are owned, controlled, or licensed by Edwige Pierre. This website in its entirety is protected by copyright and applicable trade dress. All worldwide rights, titles, and interests are reserved. The contents of our website and the website as a whole are intended solely for your personal, noncommercial use. Any use of our website and its content for purposes other than personal and noncommercial is prohibited without the prior written permission of Edwige Pierre. Do not reproduce, publish, display, modify, sell, or distribute any of the materials from Edwige Pierre. You may, however, download or electronically copy and print any of the page contents displayed on the site, but please remember that these are available for your personal, noncommercial use only. Should you choose to download, copy, or forward any site materials via email, no right, title, or interest in those materials will be transferred to you.

Limitation of Liability

Given the unpredictability of technology and the online environment, Edwige Pierre does not warrant that the function or operation of this website will be uninterrupted or error-free, that defects will be corrected, or that this site or the server that makes it available will be free of viruses or other harmful elements. As a visitor to and user of this website, you must assume full responsibility for any costs associated with the servicing of equipment used in connection with the use of our website. As a visitor to and a user of this website, you, in effect, agree that your access will be subject to the terms and conditions set forth in this legal notice and that access is undertaken at your own risk. Edwige Pierre shall not be liable for damages of any kind related to your use of or inability to access this website.

Inaccuracies

We endeavor to present the most recent, most accurate, and most reliable information on our website at all times. However, there may be occasions when some of the information featured onedwigepierredesigns.com may contain incomplete data, typographical errors, or inaccuracies. Any errors are wholly unintentional and we apologize if erroneous information is reflected in merchandise price, item availability, or in any way affects your individual order. Please be aware that we present our content 'as is' and make no claims to its accuracy, either expressed or implied. We reserve the right to amend errors or to update product information at any time without prior notice. In the event an Edwige Pierre product is listed at an incorrect price due to photographical error, typographical error or error in pricing information from our suppliers , EdwigePierre shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Edwige Pierre shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Edwige Pierre shall issue a credit to your credit card account in the amount of the incorrect price.

Availability

At Edwige Pierre .com, we go out of our way to select the kind of distinctive merchandise for which the Edwige Pierre brand is recognized. Please understand that many of our featured items are offered in limited quantities and, because of their limited availability, stock will not and cannot be refreshed. That means once an item is gone, it may be gone for good and not appear on the website again. When an item featured on Edwigepierredesigns.com is no longer in stock, we make every attempt to remove that item from the website in a timely manner. Should you have any questions concerning the availability of a particular item, please contact us at ____________7am - 12am EST.

Colors

We have made every effort to display as accurately as possible the colors of our products that appear on the website. However, due to monitor discrepancies, we cannot guarantee that your display of color will be accurate.

Indemnification

You agree to indemnify, defend, and hold harmless Edwige Pierre its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

Correspondence

Although we will make every effort to respond quickly to applicable email messages, Edwigepierredesigns.com is under no obligation to respond to all pieces of correspondence received through this site, or to maintain your submitted comments in confidence, or to pay compensation of any kind for your comments or submissions. While we welcome your comments and feedback regarding Edwigepierredesigns.com, our merchandise and our services, we do not wish to receive any confidential or proprietary ideas, suggestions, materials, or information via this website or any email connection. Please note that all of your comments, feedback, ideas, suggestions, and other submissions that are disclosed or submitted to our company through Edwigepierredesigns.com shall become and remain the property of Edwige Pierre. Any such disclosure or submission by you is a declaration of the full release of all proprietary claims and/or intellectual rights regarding your submission. However, we will not use your name in connection with any such materials, information, suggestions, and ideas or comments unless we first obtain your permission or otherwise are required by law to do so.

Links

This site may continue links to other Web sites that are operated by the Company or its affiliates as well as those of third parties. The Company is not responsible for the content of these and any other sites that may be provided, Inclusive of links to other sites should not be considered as an endorsement of the content of linked sites. Different terms may apply to such sites. The Company is not responsible for any losses, damages or liabilities incurred by your use of any linked sites.

Privacy

We are fully committed to protecting your privacy. When you use edwigepierredesigns.com, we collect all personal information such as your name, e-mail, billing & shipping address, telephone number and payment information. All of this is necessary to ensure the best possible service. We shall never sell, rent or giveaway your personal information. It is solely used to correctly process your order.